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Store Policies

Returns & Exchanges

We gladly accept returns and exchanges with the following conditions:

  • Contact us within 14 days of delivery

  • Ship items back within 21 days of delivery

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:​

  • Custom or personalized orders

  • Perishable products

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Return Instructions:

Email us at connect@coniferaecraftery.com to receive detailed return instructions. ​

Refunds

We only offer refunds if the item is flawed due to craftsmanship. If we determine that the flaw is due to craftsmanship, we will initiate a refund to your original method of payment. You will receive the credit within 14 days. 

  • Contact us within 14 days of delivery

  • Ship items back within 21 days of delivery

Privacy Policy

Click here to access our privacy policy.

Terms of Use

Click here to access our terms of use.

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